1. Acceptance of terms of use and amendments

Each time you use or access this website, platform, software, service, or any associated systems provided by I-Convert Pro, you agree to be bound by these Terms & Conditions, as amended from time to time with or without notice.

In addition, if you are using a particular service provided by I-Convert Pro, including but not limited to CRM systems, automation services, SMS services, AI services, websites, integrations, software platforms, agency services, consulting, or managed services, you will also be subject to any additional rules, policies, agreements, or guidelines applicable to those services.

Please read our Privacy Policy, which is incorporated into these Terms & Conditions by reference.

2. Services Provided

This website, software platform, and associated services are provided on an “AS IS” and “AS AVAILABLE” basis.

I-Convert Pro reserves the right to modify, suspend, discontinue, restrict, remove, or change any aspect of its services, software, pricing, integrations, support offerings, platform functionality, or access permissions at any time without notice and without liability.

I-Convert Pro will not be liable for delays, outages, service interruptions, technical failures, removal of information, platform limitations, inaccurate information, data loss, or failure to store or deliver information.

3. User Responsibilities & Registration Obligations

In order to use certain services, users may be required to register an account or provide personal or business information.

You agree to:

·         Provide truthful, accurate, and current information

·         Maintain the security of your login credentials

·         Ensure all users under your account comply with these Terms

·         Accept responsibility for all activities conducted under your account

You must immediately notify I-Convert Pro of any unauthorized use of your account or security breach.

4. Privacy policy

Registration data and personally identifiable information collected by I-Convert Pro are subject to our Privacy Policy:

https://i-convertpro.com/privacy-policy

5.Account Security & Passwords

You are responsible for maintaining the confidentiality of your passwords, authentication methods, API keys, integrations, and account access credentials.

I-Convert Pro is not responsible for any loss, damage, unauthorized access, or misuse resulting from your failure to adequately secure your account.

6. Acceptable Use

You agree not to use I-Convert Pro services:

·         For unlawful, fraudulent, misleading, abusive, defamatory, or harmful activities

·         To distribute spam, malware, phishing content, or unauthorized communications

·         To infringe on intellectual property rights

·         To send unlawful SMS, email, or AI-generated communications

·         In violation of telecommunications, spam, privacy, consumer, or marketing laws

·         To overload, disrupt, reverse engineer, or compromise systems or services

You agree that all content, campaigns, automations, and communications sent through I-Convert Pro remain your sole responsibility.

7. Submission of content on this web site

By providing any content, data, branding, media, copy, workflows, prompts, or materials to I-Convert Pro, you grant I-Convert Pro a worldwide, royalty-free, non-exclusive license to use, modify, store, reproduce, display, adapt, and distribute that content for the purpose of providing services.

You warrant that you have all necessary rights and permissions to provide such content.

I-Convert Pro reserves the right to remove, reject, disable, or restrict any content at its discretion.

8. Third-Party Services, Platforms & Client-Added Software

I-Convert Pro may integrate with or rely upon third-party services including but not limited to:

·         GoHighLevel

·         Twilio

·         Meta

·         Google

·         Stripe

·         Mailgun

·         OpenAI

·         Zapier

·         LC Phone

·         Vimeo

·         Zoom

I-Convert Pro is not responsible for:

·         Third-party outages

·         Pricing changes

·         Feature changes

·         Account suspensions

·         Compliance enforcement

·         API restrictions

·         Deliverability issues

·         Data loss caused by third-party systems

Your use of third-party systems may also be governed by their own terms and policies.

I-Convert Pro does not warrant, support, guarantee, maintain, or accept liability for any third-party software, plugins, applications, scripts, code, integrations, APIs, systems, widgets, services, or tools added, installed, connected, modified, or authorised by the client or any third party connected to the client.

This includes but is not limited to software, plugins, integrations, or services installed directly by the client, another agency, contractor, employee, developer, consultant, or third-party provider.

I-Convert Pro is not responsible for any:

·         System conflicts

·         Security vulnerabilities

·         Data loss

·         Deliverability issues

·         Downtime

·         Broken automations

·         Compliance breaches

·         Performance issues

·         API failures

·         Billing issues

·         Software incompatibilities

·         Website or CRM malfunctions

caused directly or indirectly by third-party software or client-installed systems.

Any troubleshooting, repair, investigation, recovery work, rebuilding, or support relating to third-party systems or client-added software may be billed at I-Convert Pro’s standard hourly rates.

The client accepts full responsibility for ensuring that any third-party software, integrations, scripts, plugins, or connected services comply with all applicable laws, platform requirements, and security standards.

9.Compliance, Consent & Legal Responsibility

The client is solely responsible for ensuring that all communications, automations, AI-generated content, SMS campaigns, email campaigns, outbound marketing, contact imports, data collection practices, consent mechanisms, advertisements, workflows, and customer interactions comply with all applicable laws, regulations, and industry requirements.

This includes but is not limited to:

·         Spam laws

·         Privacy laws

·         Telecommunications laws

·         Consumer protection laws

·         Marketing regulations

·         Data protection laws

·         Consent requirements

·         AI disclosure obligations

·         A2P and messaging compliance requirements

·         Email marketing compliance standards

The client accepts full responsibility for:

·         Obtaining valid consent

·         Maintaining proof of consent

·         Managing unsubscribe requests

·         List hygiene

·         Contact import compliance

·         Message content

·         Campaign legality

·         AI-generated outputs

·         Compliance with third-party provider rules and policies

I-Convert Pro does not provide legal advice and makes no representation that any workflow, campaign, automation, AI system, or communication strategy is legally compliant in any jurisdiction.

10. AI Services & Automated Systems

The client acknowledges that AI-generated content, AI assistants, AI automations, voice AI systems, chatbot responses, summaries, recommendations, and automated outputs may contain inaccuracies, incomplete information, hallucinations, inappropriate responses, or operational errors.

The client is solely responsible for reviewing, monitoring, testing, approving, and supervising all AI-generated outputs prior to use or publication.

I-Convert Pro makes no guarantees regarding:

·         Accuracy

·         Reliability

·         Suitability

·         Business outcomes

·         Legal compliance

·         AI response quality

·         AI-generated recommendations

·         Automation performance

AI services may rely on third-party providers including but not limited to OpenAI and other external AI systems which may change, fail, restrict access, or alter functionality without notice.

11. Payment Terms

All invoices are payable by the due date stated on the invoice unless otherwise agreed in writing.

Late payments may result in:

·         Suspension of services

·         Removal of access

·         Additional fees

·         Suspension of automations or integrations

·         Account termination

I-Convert Pro reserves the right to charge interest, recovery costs, collection fees, or administrative fees on overdue accounts where permitted by law.

12. Subscription Services

Recurring services, software subscriptions, CRM accounts, AI systems, support retainers, and platform access are billed on an ongoing basis unless cancelled in accordance with these Terms.

The client remains responsible for all recurring charges until cancellation is completed.

13. Intellectual Property

Unless otherwise agreed in writing, all proprietary systems, templates, frameworks, automation structures, prompts, campaigns, workflows, processes, custom coding, training systems, snapshots, strategic assets, operating procedures, integrations, methodologies, AI systems, and intellectual property created by, licensed by, or supplied by I-Convert Pro remain the sole property of I-Convert Pro.

Access to I-Convert Pro systems does not constitute transfer of ownership.

I-Convert Pro reserves the right to remove, disable, revoke, restrict access to, or decline transfer of proprietary materials, systems, licensed assets, or intellectual property upon cancellation or transfer.

14. Client-Owned Assets

The client retains ownership of client-provided contacts, branding assets, logos, media files, written content, and original materials supplied directly by the client.

The client warrants they have the legal authority to use and distribute all materials supplied to I-Convert Pro.

15. Cancellation, Transfer & Platform Migration Policy

(a) Ongoing Services & Subscription Notice Period

All ongoing subscriptions, CRM services, automation services, support retainers, software services, agency-managed accounts, and recurring platform services require a minimum of thirty (30) days written notice for cancellation.

Notice of cancellation must be submitted in writing via email to the official support or billing contact address supplied by I-Convert Pro.

The client remains responsible for all applicable subscription fees, usage charges, support retainers, software fees, third-party charges, and associated costs during the notice period.

(b) Subaccount Transfers & Platform Migration

Any request to transfer, migrate, separate, export, release, or hand over a subaccount, CRM instance, phone numbers, domains, integrations, workflows, automations, assets, or associated systems to another agency, provider, contractor, consultant, or platform requires a minimum of thirty (30) days written notice.

I-Convert Pro will make reasonable efforts to facilitate the transfer process within this timeframe; however, transfer timing may vary depending on platform restrictions, technical limitations, outstanding invoices, account complexity, third-party approvals, operational scheduling, system dependencies, and provider requirements.

(c) Outstanding Fees, Credits & Account Standing

Transfers, exports, migrations, release of account access, or transfer approvals may be delayed, suspended, or refused where accounts have unpaid invoices, disputed charges, chargebacks, outstanding contractual obligations, overdue balances, or unresolved billing matters.

Any prepaid balances, promotional credits, usage credits, subscription credits, setup fees, onboarding fees, or unused service allocations remaining on the account at the time of cancellation, suspension, termination, or transfer are non-refundable, non-transferable, and forfeited upon account closure unless otherwise required by applicable law.

(d) Intellectual Property & Proprietary Systems

Unless otherwise agreed in writing, all proprietary systems, templates, frameworks, automation structures, prompts, campaigns, workflows, processes, custom coding, training systems, snapshots, strategic assets, operating procedures, integrations, methodologies, and intellectual property created by, licensed by, or supplied by I-Convert Pro remain the sole property of I-Convert Pro.

Where services are provided under license, subscription, software-as-a-service arrangement, agency partnership, or managed-service agreement, I-Convert Pro reserves the right to remove, disable, revoke, restrict access to, or decline transfer of proprietary materials, systems, licensed assets, or intellectual property upon cancellation or transfer.

The client acknowledges that access to I-Convert Pro proprietary systems does not constitute ownership of those systems, structures, templates, or methodologies.

(e) Client-Owned Assets

The client retains ownership of client-provided contacts, branding assets, logos, media files, written content, and original materials supplied directly by the client.

The client warrants that they have the legal right to use, store, distribute, and process any materials or data supplied to I-Convert Pro.

(f) Migration Assistance, Notice Periods & Transfer Fees

Any migration, export assistance, onboarding support for replacement providers, consultation, training, rebuilding, troubleshooting, technical handover assistance, or account separation work outside standard platform functionality may be billed at I-Convert Pro’s standard hourly rates.

All cancellations, subaccount transfers, migrations, or requests to move services to another agency or provider require a minimum of thirty (30) days written notice.

A fixed Subaccount Transfer & Migration Administration Fee of $997 AUD applies to any request involving the transfer, separation, migration, release, or handover of a CRM account, subaccount, phone numbers, domains, integrations, workflows, automations, or associated systems to another agency, provider, or platform.

This fee covers administrative handling, technical review, migration preparation, risk management, asset separation, account auditing, coordination with third-party providers, and operational resources required as part of the transfer process.

All outstanding invoices, subscription fees, usage charges, and transfer fees must be paid in full prior to completion of the transfer or release process.

(g) Access Removal & Service Suspension

Following cancellation, transfer completion, termination, non-payment, or breach of these Terms, I-Convert Pro reserves the right to revoke account access, suspend services, remove hosted systems, disconnect phone numbers, disable workflows, remove integrations, disconnect domains, revoke licenses, or terminate connected services associated with the account.

I-Convert Pro will not be liable for any disruption, downtime, data loss, missed communications, or operational interruptions resulting from account suspension, cancellation, or transfer-related actions.

(h) No Liability for Third-Party Platform Changes

I-Convert Pro is not responsible for disruptions, outages, pricing changes, transfer limitations, API restrictions, feature changes, account suspensions, policy enforcement actions, technical failures, data loss, deliverability issues, or operational problems caused by third-party platforms or providers.

The client acknowledges that third-party providers may independently change their systems, pricing, functionality, compliance requirements, or transfer policies at any time without notice.

(i) No Obligation to Train Replacement Providers

Unless otherwise agreed in writing, I-Convert Pro is under no obligation to train, onboard, educate, support, consult with, or provide strategic assistance to replacement agencies, contractors, consultants, or service providers as part of any cancellation or transfer process.

Any such assistance provided by I-Convert Pro may be billed separately at standard consulting or implementation rates.

(j) Survival of Obligations

Any provisions relating to intellectual property, payment obligations, limitation of liability, indemnities, confidentiality, proprietary systems, transfer restrictions, or outstanding fees shall survive cancellation, termination, suspension, or transfer of services.

16. Deliverability, DNS & Technical Infrastructure

I-Convert Pro does not guarantee email deliverability, inbox placement, sender reputation, SMS deliverability, domain reputation, campaign performance, uptime, or technical performance.

The client acknowledges that deliverability and infrastructure performance may be impacted by factors outside the control of I-Convert Pro including:

·         DNS configuration

·         SPF, DKIM, and DMARC setup

·         Third-party provider policies

·         Blacklisting

·         Spam complaints

·         List quality

·         Sending behaviour

·         Domain reputation

·         Prior sending history

·         Warming practices

·         Third-party outages

·         User engagement

·         Client configuration errors

The client remains solely responsible for following all onboarding instructions, compliance procedures, domain configuration requirements, warming recommendations, and operational guidance supplied by I-Convert Pro.

I-Convert Pro accepts no liability for deliverability failures, domain blacklisting, spam filtering, reduced inbox placement, DNS disruption, propagation delays, account suspensions, or infrastructure issues caused directly or indirectly by the client, third-party providers, or client-configured systems.

The client is responsible for maintaining ownership and access to their own domain registrar accounts, DNS providers, and third-party services.

17. Compliance Enforcement, Account Restrictions & Platform Protection

I-Convert Pro reserves the right to investigate, restrict, suspend, throttle, disable, penalise, or terminate any account, campaign, automation, domain, phone number, email service, workflow, or platform access where the client is suspected of:

·         Spam activity

·         Unlawful marketing

·         Excessive complaint rates

·         Non-compliant SMS or email practices

·         Purchased, scraped, or non-permission-based lists

·         Misleading or deceptive conduct

·         Unsafe AI usage

·         High-risk sending behaviour

·         Excessive system abuse

·         Deliverability abuse

·         Reputational damage to shared infrastructure

·         Violations of third-party platform policies

·         Failure to follow onboarding or compliance procedures

·         Activity that may expose I-Convert Pro, its providers, shared servers, shared sending infrastructure, domains, phone systems, or platform reputation to operational, technical, legal, financial, deliverability, or reputational risk

I-Convert Pro reserves the right to apply additional compliance review fees, remediation fees, administrative charges, deliverability recovery fees, restriction fees, suspension fees, or risk-management fees where client behaviour creates excessive operational overhead, compliance exposure, reputational damage, technical risk, platform instability, or negatively impacts shared servers, shared domains, shared email infrastructure, or other client accounts.

Where necessary, I-Convert Pro may immediately suspend or restrict services without notice in order to protect platform integrity, deliverability reputation, shared infrastructure, third-party relationships, infrastructure stability, or legal compliance obligations.

18. Disclaimer of Warranties
You expressly understand and agree that your use of the services is at your sole risk.

Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.

I-Convert Pro disclaims all warranties including but not limited to:

·         Merchantability

·         Fitness for a particular purpose

·         Non-infringement

·         Accuracy

·         Reliability

·         Availability

·         Deliverability

·         Profitability

·         Business outcomes

I-Convert Pro does not guarantee uninterrupted service, lead generation, sales results, revenue outcomes, marketing performance, or system uptime.

19. Limitation of Liability
To the maximum extent permitted by law, I-Convert Pro’s total aggregate liability arising from or related to the services shall not exceed the total amount paid by the client to I-Convert Pro during the three (3) months preceding the event giving rise to the claim.

Under no circumstances shall I-Convert Pro be liable for indirect, incidental, consequential, punitive, special, or exemplary damages.

To the maximum extent permitted by law, I-Convert Pro shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages.

This includes but is not limited to:

·         Loss of profits

·         Loss of data

·         Business interruption

·         Lost leads

·         Deliverability failures

·         Third-party outages

·         Compliance breaches

·         Missed appointments

·         Automation failures

·         AI-generated errors

The client accepts full responsibility for reviewing and monitoring all automations, campaigns, AI responses, and communications prior to use.

20. Indemnification
You agree to indemnify and hold harmless I-Convert Pro, its directors, employees, contractors, affiliates, and representatives from any claims, losses, liabilities, damages, legal costs, penalties, or expenses arising from:

·         Your use of the services

·         Your breach of these Terms

·         Your marketing activities

·         Your communications

·         Your content

·         Your legal or regulatory violations

·         Your misuse of third-party platforms

21. Chargebacks & Payment Disputes

Initiating a chargeback, payment dispute, reversal, or payment claim does not cancel or invalidate the client’s contractual obligations.

I-Convert Pro reserves the right to immediately suspend or terminate services, revoke access, disable automations, pause campaigns, restrict account functionality, or recover outstanding amounts where a chargeback or payment dispute is initiated.

The client agrees to remain liable for all unpaid fees, recovery costs, collection costs, administrative costs, legal fees, and associated expenses incurred by I-Convert Pro in relation to payment disputes or chargebacks.

22. Security Policy

I-Convert Pro may use third-party payment gateways and payment processors for online transactions.

All payments are processed through secure third-party systems.

I-Convert Pro does not store full credit card information unless expressly stated.

While reasonable security measures are used, I-Convert Pro cannot guarantee absolute security of transmitted or stored information.

23. Refund Policy
Unless otherwise agreed in writing, setup fees, onboarding fees, migration fees, transfer fees, custom development work, strategy sessions, consulting services, implementation fees, and completed service work are non-refundable.

Subscription services may be cancelled in accordance with the cancellation provisions contained in these Terms.

Refund requests for eligible services must be submitted in writing.

24. Force Majeure
I-Convert Pro shall not be liable for delays, interruptions, failures, or inability to perform caused by events outside its reasonable control including but not limited to:

·         Natural disasters

·         Internet outages

·         Cyber attacks

·         Third-party outages

·         Government actions

·         Platform restrictions

·         Telecommunications failures

·         Labor disputes

·         Power failures

25. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Victoria, Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

26. Dispute Resolution
Before commencing formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiations.

Where reasonable, the parties agree to attempt mediation prior to litigation.

27. Changes to Terms
I-Convert Pro reserves the right to amend, update, or modify these Terms & Conditions at any time.

Continued use of the services following changes constitutes acceptance of the updated Terms.